Privacy Policy

The Privacy Policy is part of the General Terms and Conditions governing this Website (adapted to GDPR),

VERSION 2.1000 dated 15/06/2024

Who is responsible for processing your data?

CASTILLO TRANS, S.A.

Address: Ctra. ORIHUELA-ALMORADÍ KM.8,150

Postal Code 03390 Benejúzar (Alicante).

CIF: A03048402

Phone: +34 96 673 67 37

Email: info@castillotrans.com

You can contact us through any of the aforementioned means.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it, and if you have registered and access your account or profile, you will be informed of any changes.

If you belong to any of the following groups, please consult the relevant information:

WEB OR EMAIL CONTACTS

What data do we collect through the Website?

  • We may process your IP address, which operating system or browser you use, and even the duration of your visit, all in an anonymous manner.
  • If you provide us with data through the contact form, you will be identified so that we can contact you if necessary.
  • To respond to your inquiries, requests, or applications.
  • To manage the requested service, respond to your inquiry, or process your request.
  • Information via electronic means regarding your request.
  • Commercial or event information via electronic means, provided there is explicit authorization.
  • Conducting analysis and improvements on the Website, our products, and services. Enhancing our commercial strategy.

The acceptance and consent of the interested party: In cases where filling out a form and clicking on the “send” button is necessary to make a request, doing so will necessarily imply that you have been informed and have expressly consented to the content of the clause attached to said form or acceptance of the privacy policy.

All our forms have an asterisk (*) on the mandatory fields. If you do not provide those fields or do not check the privacy policy acceptance checkbox, the information will not be allowed to be submitted. Typically, it has the following formula: “I am over 14 and I have read and accept the Privacy Policy.”

NEWSLETTER CONTACTS

What data do we collect through the newsletter?

On the Website, you can subscribe to the Newsletter by providing us with an email address, to which it will be sent.

We will only store your email in our database and proceed to send you emails periodically until you request to unsubscribe or we stop sending emails.

You will always have the option to unsubscribe in any communication.

  • To manage the requested service.
  • To provide information via electronic means regarding your request.
  • To provide commercial or event information via electronic means, provided there is explicit authorization.
  • To conduct analysis and improvements in email marketing to enhance our commercial strategy.

The acceptance and consent of the interested party: In cases where you subscribe, it will be necessary to accept a checkbox and click on the “send” button. This will necessarily imply that you have been informed and have expressly consented to receiving the newsletter.

If you do not check the privacy policy acceptance checkbox, the information will not be allowed to be submitted. Typically, it has the following formula: “I am over 14 and I have read and accept the Privacy Policy.”

CLIENTS

What data of yours do we use?

  • Budget preparation and follow-up through communications between both parties.
  • Information via electronic means regarding your request.
  • Commercial or event information via electronic means, provided there is explicit authorization.
  • To manage the administrative, communication, and logistics services performed by the Controller.
  • Invoicing and declaration of the relevant taxes.
  • To carry out the corresponding transactions.
  • Control and recovery management.

ENCUESTAS DE CALIDAD

What data do we use from surveys?

  • Evaluate the degree of quality in the service provided.
  • Improve the services offered, in accordance with ISO and IFS compliance.
  • La base legal es el consentimiento expreso del encuestado.

SUPPLIERS

What data do we use as a supplier?

  • Information via electronic means regarding your request.
  • Commercial or event information via electronic means, provided there is explicit authorization.
  • To manage the administrative, communication, and logistics services performed by the Controller.
  • Invoicing.
  • To carry out the corresponding transactions.
  • Invoicing and declaration of the relevant taxes.
  • Control and recovery management.

The legal basis is the acceptance of a contractual relationship, or alternatively your consent when contacting us or offering your products through any means.

SOCIAL MEDIA CONTACTS

What data do we use from social media?

  • To respond to your inquiries, requests, or petitions.
  • To manage the requested service, answer your inquiry, or process your request.
  • To engage with you and create a community of followers.

The acceptance of a contractual relationship within the social media environment that corresponds, and in accordance with its Privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Google and Youtube http://www.google.com/intl/es/policies/privacy/

How long will we keep the personal data?

We can only access or delete your data in a restricted way, as we have a specific profile. We will treat them for as long as you continue to follow us, be friends with us, or interact with us by clicking “like,” “follow,” or similar buttons.

Any rectification of your data or restriction of information or publications must be done through the settings of your profile or user account on the social media platform itself.

JOB APPLICANTS

What data do we use from your CV?

  • Organize selection processes for hiring employees.
  • Schedule job interviews and evaluate your candidacy.
  • If you have given us your consent, we may share it with collaborating or related companies solely for the purpose of helping you find employment.
  • If you mark the checkbox accepting the privacy policy, you give us your consent to share your job application with entities that are part of the group of companies, with the aim of including you in their personnel selection processes.

Likewise, we inform you that after one year from receiving your curriculum vitae, we will proceed to securely destroy it.

The legal basis is your unequivocal consent when sending us your CV.

Do we include personal data of third parties?

No, as a general rule, we only process the data provided by the owners themselves. If you provide us with data of third parties, you must inform them beforehand and request their consent, or otherwise exempt us from any liability for non-compliance with this requirement.

And data of minors?

We do not process data of minors under 14 years of age. Therefore, refrain from providing them if you are under that age, or in the case of providing data of third parties who are not of the mentioned age. CASTILLO TRANS, S.A. exempts itself from any responsibility for non-compliance with this provision.

Will we carry out communications via electronic means?

  • Communications will only be carried out to manage your request if it is one of the contact methods you have provided us with.
  • If we conduct commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have implemented all the technical means and measures available to us according to the state of the technology to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To which recipients will your data be communicated?

Your data will not be transferred to third parties, except for legal obligations. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial entities for the collection of the service provided or product purchased, as well as to data processors necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed in its environment, always with the utmost security.

When ordered, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract obliging them to maintain the same level of privacy as us.

Any international transfer of data when using American applications will comply with the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.

What rights do you have?

To know whether we are processing your data or not.

To access your personal data.

To request the rectification of your data if they are inaccurate.

To request the erasure of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent given.

  • Request the rectification of your data if they are inaccurate.
  • Request the erasure of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent given.
  • Request the restriction of the processing of your data, in certain cases, in which case we will only keep them in accordance with current regulations.
  • Port your data, which will be provided to you in a structured, commonly used, and machine-readable format. If you prefer, we can send them to the new controller you designate. This is only valid in certain cases.
  • Lodge a complaint with the Spanish Data Protection Agency or the competent supervisory authority if you believe that we have not treated your data correctly.
  • Revoke the consent for any processing for which you have consented, at any time.

If you modify any data, we appreciate it if you inform us to keep them updated.

Would you like a form to exercise your rights?

  • We have forms for exercising your rights; you can request them via email. Alternatively, you can use those provided by the Spanish Data Protection Agency or third parties.
  • If someone is representing you, they must attach a copy of their ID or sign it with their electronic signature.
  • The forms can be submitted in person, sent by mail, or emailed to the address of the Data Controller mentioned at the beginning of this text.
  • These forms should be electronically signed or accompanied by a photocopy of your ID.

How long does it take for us to respond to your Rights Exercise?

It depends on the right, but at most within one month from your request, and two months if the issue is very complex and we notify you that we need more time.

Do we handle cookies?

If we use any other type of cookies besides the necessary ones, you can consult the cookie policy at the corresponding link from the beginning of our website.

For how long will we keep your personal data?

  • Personal data will be maintained as long as you remain associated with us.
  • Once you disassociate, the personal data processed for each purpose will be retained for the legally prescribed periods, including the duration in which a judge or court may require them considering the statute of limitations for legal actions.
  • The processed data will be kept until the expiration of the aforementioned legal deadlines, if there is a legal obligation to maintain them, or if there is no legal deadline, until the data subject requests their deletion or revokes the consent given.
  • We will retain all information and communications related to your purchase or the provision of our service for the duration of the product or service warranties, to address any potential claims.